At Rotex Industries(Rotex Fans), we strive to provide our customers with high-quality products and exceptional service. We understand the importance of customer satisfaction and want to ensure clarity regarding our policies. As of 2023, please note that Rotex Fans has implemented a no-return and no-exchange policy.
1. No Return Policy:
- All sales are final, and we do not accept any returns.
- Please carefully review your order before completing the purchase.
- In the event of a defective or damaged product, please refer to the “Damaged or Defective Items” section below.
2. No Exchange Policy:
- We do not offer exchanges for any products.
- Ensure that the product(s) in your order meet your specifications before finalizing the purchase.
3. Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact our customer service team at by filling the contact form on our website within 2 days of receiving the order.
- Provide detailed information about the issue, including photographs and Unboxing videos.
- without proper proof no exchange or return will be issued.
- Our customer service team will assess the situation and provide guidance on the appropriate course of action.
4. Cancellation Policy:
- Once an order is shipped, it cannot be cancelled or modified.
- Please double-check your order before confirming the purchase.
5. Contact Information:
For any inquiries or concerns regarding your order, our customer service team can be reached at https://rotexfans.com/contact-us
6. Refund:
We don’t provide refund on any order once order is delivered or shipped.
Note: Rotex Industries(Rotex Fans) reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review our policies regularly to stay informed about any changes.
We appreciate your understanding and thank you for choosing Rotex Fans.