Terms & Condition

When we say we care for you, we mean it! Which is why we’d like you to read our terms and conditions and acquaint yourself with our brand guidelines. So there are no unwarranted surprises. And for you to claim warranty.

Manufacture Warranty

We ROTEX Fans (Rotex Industries) always care for our customer and always try to deliver best product to customer, but unfortunately if you are facing any issue with product kindly read and follow below process. You can contact on 9510826982 on working hours.

Warranty Period

The warranty period start from the date of purchased product. Warranty of motor is 2 years on ECO ,DESIRE ,PHI ,AMAZE models for other components and accessories, warranty is 1 year.

Warranty Registration

Kindly register your warranty on this link https://rotexfans.com/warranty/ Within 3 months of purchase.

What is covered in warranty?

The Rotex fan motor & Drive and its component are covered in warranty for all defects in manufacturing. Costs incurred in removal or reinstallation of the product is borne by customer.

Warranty coverage applies to new units only.

How to claim warranty?

Once you find any defects in fan within warranty period you have to register your complain on help@rotexfans.com or you have to register complain on 9510826982. You have to must submit Original invoice copy, and serial number of fan which is marking on top of the fan motor.

After receiving your complain we will arrange repair or replace unit which is most suitable. For replacement of unit we will arrange through courier service and time to reach your destination is as actual by the courier services delivery time accordingly to location.

Transportation/Courier Charges

All transportation/courier charges are borne by ROTEX Fans (Rotex Industries) within warranty period of product.

This warranty does not include and expressly excludes:

  1. Loss or damage to the motor or any accessory caused by buyer (improper installation, any type of failure, wear and tear done to ceiling fan) rather than due to defect in materials or workmanship.
  2. Loss or damage resulting from conditions beyond our given specifications including without limitation, repairs not made at our factory or authorized service provider executive, use of parts or accessories not provided to you by us or mishandling, unreason able use, abuse, misuse, modifications or other damages caused by you or a third party to your fan while not in our possession.
  3. The warranty explicitly provided for here in the sole warranty provided in connection with the product and no other warranty expressed or implied, is provided.
  4. ROTEX Fans (Rotex Industries) assumes no responsibility for any other claims, especially ones not stated in this warranty.
  5. Company will not be responsible for delay in repair/service due to unavoidable Circumstances.
  6. This warranty in only valid within all states and union territories of India. No other written or oral warranties apply and no other agent, employee, dealer or any other person in authorized to give any warranties(explicit or otherwise) on behalf of ROTEX Fans (Rotex Industries).
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